If you've driven by a McDonald's drive-thru in the United States recently, you may not have been greeted by an employee wearing a headset, but by an AI voice assistant.ArchIQ(nicknamed "Archy"), this system powered by Google technology can not only take orders, but also manage stores - and its accuracy is astonishingly high.
90% of orders require no manual intervention
According to data shared by McDonald's franchisees on X, ArchIQ has been quietly tested in 5 stores in the United States and has processed a total ofOver 1 million transactions.90% of orders are completed independently by AI, no need to transfer to human employees.
Not just ordering food - AI also manages the store
ArchIQ’s ambitions go beyond replacing order takers.Monitor restaurant operations: It will automatically alarm if the refrigerator is broken, and the manager will be alerted in real time when there is a bottleneck in the kitchen.
From IBM's failure to Google's turnaround
This is not the first time McDonald's has tried AI ordering.Valued at $250chicken nuggets.
It is worth mentioning that fast food chains such as Taco Bell and Wendy’s are also promoting AI ordering.
Summary: AI is eating up the fast food industry
From ordering to kitchen management, AI is systematically penetrating the fast food industry.
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